Privacy Policy
Effective date: January 1, 2024
KiteHub ("we," "our," or "us") provides a software platform for sports centers, including kiteboarding and other water sports facilities, to manage reservations, rentals, payments, and customer data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
We comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and other relevant international regulations.
1. Who We Are
We are the data controller for information you provide directly to us (e.g., your account, payment information). For information collected by sports centers using KiteHub, those centers may be the primary data controllers.
2. Information We Collect
We may collect the following types of personal data:
- Account details – name, email address, phone number, profile photo, login credentials
- Reservation and rental data – booking dates, services used, location, equipment details
- Payment information – billing address, transaction records, payment method details (processed securely via third-party payment providers)
- Usage information – log data, IP address, browser type, device information
- Marketing and communication preferences
- Cookies and tracking data – to improve service performance and provide analytics
Important: We do not collect sensitive personal data unless required by law or with your explicit consent.
3. How We Use Your Information
We process your data for the following purposes:
- To provide and operate the KiteHub platform
- To process reservations, payments, and other transactions
- To communicate with you about your account, bookings, and updates
- To provide customer support
- To improve, customize, and secure our services
- For analytics and performance monitoring
- To send marketing communications (only if you have opted in, and you can opt out anytime)
4. Legal Bases for Processing (GDPR)
We process your personal data under one or more of the following legal bases:
- Your consent (e.g., for marketing emails or optional features)
- Performance of a contract (providing the service you signed up for)
- Legal obligation (complying with tax, accounting, and legal requirements)
- Legitimate interests (improving our services, preventing fraud)
5. Sharing Your Information
We may share your data with:
- Sports centers you interact with via KiteHub (when you make a booking or rent equipment)
- Payment processors (Stripe, GoPay, TPay, etc.)
- Service providers that help us operate (hosting, analytics, customer support tools)
- Authorities if required by law or to protect legal rights
We do not sell your personal data.
6. International Data Transfers
Your information may be processed in countries outside your place of residence. We take measures to ensure appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We keep your data only for as long as necessary for the purposes stated above, and as required by law (e.g., tax regulations). When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time (where processing is based on consent)
- Object to or restrict processing of your data
- Receive a copy of your data in a portable format
- Complain to a data protection authority
To exercise your rights, contact us at info@kitehub.com
9. Cookies and Tracking Technologies
We use cookies and similar tools for functionality, analytics, and (with your consent) marketing. You can adjust your cookie preferences in your browser or in our cookie settings tool.
10. Security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. No system is 100% secure, but we continuously work to strengthen our security.
11. Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect data from them without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
13. Contact Us